Your store should not need you for every order, return and product update. A virtual assistant runs the daily operations, so you can work on products and growth.
Virtual Assistant gives Shopify, WooCommerce and online store owners a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Store owners spend the morning on customer emails and the afternoon on product uploads and supplier messages. Marketing gets the time left over, which is usually none, and the business stops growing because the owner is doing the daily work.
What a normal week looks like with an assistant
Your assistant handles orders, stock and customer service tickets, adds new products with SEO titles and works with suppliers. They also run your email campaigns and report on sales, so you get a clear weekly view instead of a pile of tasks.
The work to hand off first
- Order processing and fulfillment follow-up
- Customer emails, chat and returns
- Product uploads, descriptions and photos
- Inventory updates and supplier orders
- Email campaigns and flows
- Reviews and loyalty programs
Your assistant already knows or will learn your tools, including Shopify, WooCommerce, Klaviyo, Gorgias, Etsy. See more on our page for virtual assistants for e-commerce and shopify stores.
Which assistant to hire
E-commerce Assistant
An e-commerce assistant runs listings, orders, inventory and supplier messages on Shopify or WooCommerce.
Listings do more selling. Accurate titles, descriptions, prices and stock levels help buyers find products and trust them.
- Update prices, photos and variants
- Flag low stock before you run out
- Manage Amazon Seller Central and Walmart Seller Center
- Handle returns and refunds under your rules
E-commerce assistant packages start at $260 a month for 20 hours. Hire an e-commerce assistant for your business.
Customer Service Assistant
A customer service assistant answers tickets and chat, and handles returns under your policies.
You learn what customers want. Feedback is tagged and reported every week, so you can see the problems that keep coming back.
- Summarize and pass on anything unusual
- Answer live chat during your coverage hours
- Make outbound follow-up calls
- Write FAQ and help center articles
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Digital Marketing Assistant
A digital marketing assistant runs Klaviyo emails, product pages and ad monitoring.
Campaigns go out on schedule. Emails, blog posts and updates stop slipping, because someone owns them every week.
- Build newsletters in Mailchimp, Klaviyo or HubSpot
- Format and upload blog posts in WordPress or Webflow
- Update landing pages and offers
- Produce reports from Google Analytics
Digital marketing assistant packages start at $300 a month for 20 hours. Hire a digital marketing assistant for your business.
What it costs for e-commerce and shopify stores
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- E-commerce Assistant: $260 for 20 hours, $494 for 40 hours or $936 for 80 hours a month
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Digital Marketing Assistant: $300 for 20 hours, $570 for 40 hours or $1,080 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Handles busy periods: Use pay-as-you-go hours or a one-time bulk upload project when you need extra help.
- Clear handoffs: When a case needs you, it arrives with a summary, so you do not have to read the whole conversation.
- Your budget stays yours: You remain the account owner, and campaigns run inside the budgets and targets you approve.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business