Hire a VA

Customer service virtual assistants for email, chat and phone

Answer every customer quickly without hiring in-house. Your assistant handles tickets, live chat, phone calls and returns using your tone and policies, and passes anything unusual to you with a summary.

For e-commerce stores, SaaS companies and service businesses

CS

Packages from

$240/mo Hire my assistant

Customer Service Assistant packages

Skilled VA prices shown. Every package includes a dedicated assistant, a US account manager, an NDA and rollover hours.

Starter

20 hours a month · ≈5 hrs/week

$240/mo

$12.00/hr

For founders and busy professionals who need the inbox, calendar and follow-ups handled.

Choose Starter
Most chosen

Growth

40 hours a month · ≈10 hrs/week

$456/mo

$11.40/hr · save 5%

A steady part-time assistant for a growing business, with a weekly check-in call.

Choose Growth

Professional

80 hours a month · ≈20 hrs/week

$864/mo

$10.80/hr · save 10%

A half-time dedicated assistant with daily updates and a trained backup VA.

Choose Professional

Full-Time Dedicated

160 hours a month · ≈40 hrs/week

$1,632/mo

$10.20/hr · save 15%

Your own full-time assistant working your business hours, as part of your team.

Choose Full-Time Dedicated
Customer Service Assistant: monthly price by experience level
PackageSkilled VASenior SpecialistUS-Based Specialist
Starter 20 hrs$240$324$456
Growth 40 hrs$456$615.60$866.40
Professional 80 hrs$864$1,166.40$1,641.60
Full-Time Dedicated 160 hrs$1,632$2,203.20$3,100.80

What your customer service assistant handles

Your account manager turns these into a written checklist on your kickoff call.

  • Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
  • Live chat and social media messages
  • Inbound and outbound phone support
  • Order status, returns, refunds and exchanges
  • FAQ and help center articles
  • Customer feedback tagging and weekly reports
  • Appointment confirmations and reminders
  • Review responses on Google and Yelp

Tools they already know

And any other software you use: your assistant learns your stack during onboarding.

Pay-as-you-go hours

No monthly commitment. Hours stay valid for 90 days. Skilled VA rate $14.40/hr.

10 hours$144Order 20 hours$274Order 50 hours$648Order

Price a one-time project

Also searched for as

Whatever you call it, this is the customer service assistant package to order.

virtual assistant company reviewshire remote receptionisthire customer support virtual assistanthire Zendesk virtual assistanttoo busy to answer client phone callsaffordable alternative to full time receptionisthow to outsource customer service ticket queueimmediate remote receptionist coverage24/7 virtual receptionist serviceweekend customer support virtual assistantLas Vegas virtual receptionist serviceNew Mexico remote receptionistSouth Carolina virtual receptionistCincinnati virtual receptionistArkansas virtual receptionist Little RockKentucky virtual receptionist Louisville, Lexington

Hire a customer service assistant in your state

Your assistant works your time zone and follows your state's paperwork.

AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

Industries that hire a customer service assistant

Dental officesChiropractors and physical therapistsMed spas, salons and aesthetic clinicsVeterinary clinicsMedical practices and clinicsLaw firms and attorneysInsurance agenciesMortgage brokers and loan officersFinancial advisors and wealth managersProperty managers and landlordsAirbnb and short-term rental hostsE-commerce and Shopify storesContractors and home service businessesRestaurants and hospitality businessesLogistics and trucking companiesTravel agencies and event plannersPhotographers and creative studiosSchools, tutors and education businessesAuto dealerships and repair shopsGyms and fitness studiosSmall businessesAll industries

Customer Service results

What business owners say about working with their assistant.

  • CS
    Replies in under 1 hourSubscription box brand
    Sample
    Our support inbox went from 300 open tickets to zero, and our assistant writes exactly like we do.
    Priya N.Newark, NJ
    ★★★★★
  • EA
    12 hours a week backFounder, SaaS startup
    Sample
    My EA runs my calendar across three time zones and preps every meeting. I stopped answering email at midnight.
    Rachel K.Austin, TX
    ★★★★★
  • RE
    9 closings coordinatedRealtor, first quarter
    Sample
    Transaction deadlines, the CRM and my listing posts are all handled. I finally spend my days with buyers.
    David M.Tampa, FL
    ★★★★★
  • MED
    Hold times cut in halfFamily practice
    Sample
    Insurance verification is done before patients arrive and the phones are answered. My front desk can breathe again.
    Dr. Lena S.Chicago, IL
    ★★★★★
  • SHOP
    600 listings liveShopify and Amazon store
    Sample
    Our assistant uploaded the whole catalog in two weeks and now answers buyers every morning before we wake up.
    Tom & Gina R.Portland, OR
    ★★★★★
  • BOOK
    Books closed by the 5thMarketing agency
    Sample
    QuickBooks is reconciled every month and late invoices get chased automatically. My CPA loves us now.
    Marcus J.Atlanta, GA
    ★★★★★

Questions business owners ask

Still unsure? Open the chat and ask an account manager directly.

Can my assistant answer calls with my business name?

Yes. Add a dedicated US business phone number, or forward your existing line, and your assistant answers with your script.

Do you cover evenings and weekends?

Yes. Add evening and weekend coverage on the order form, or order a Full-Time Dedicated package for a full shift.

How fast can my assistant start?

Most clients are matched within 1 to 3 business days of payment. Add rush onboarding to start within 24 hours.

What if my assistant is not a good fit?

Tell your account manager and we match you with a different assistant at no extra cost.

Hire your customer service assistant today.

Hire a VA