Hire a customer service assistant in Florida
Answer every customer quickly without hiring in-house. Your assistant handles tickets, live chat, phone calls and returns using your tone and policies, and passes anything unusual to you with a summary. Serving businesses across Florida on Eastern time.
For e-commerce stores, SaaS companies and service businesses
How a customer service assistant helps your business
What changes when this work is no longer on your plate in Florida.
Customers stop waiting
Tickets, chats and calls get answered during your hours, which keeps small questions from turning into complaints.
You leave the support queue
Routine questions are handled for you, and only the unusual ones reach you, with a summary attached.
You learn what customers want
Feedback is tagged and reported every week, so you can see the problems that keep coming back.
Exactly what your customer service assistant does
Your account manager turns the work you choose into a written checklist on your kickoff call, and you can change it as your needs change.
Email and help desk
- Answer tickets in Zendesk, Gorgias, Freshdesk or Help Scout
- Write replies in your tone, using your policies
- Tag, prioritize and route tickets
- Summarize and pass on anything unusual
Live chat and social
- Answer live chat during your coverage hours
- Reply to social media comments and direct messages
- Respond to reviews on Google and Yelp
- Point buyers to the right product or plan
Phone support
- Answer calls using your business name and script
- Make outbound follow-up calls
- Confirm appointments and send reminders
- Log every call and its outcome
Orders and improvement
- Look up order status and arrange exchanges
- Process returns and refunds under your rules
- Write FAQ and help center articles
- Report weekly on ticket volume and common issues
Why clients choose us for their customer service assistant
Reasons specific to this role, plus what comes with every monthly package.
Your voice, your policies
Your assistant works from your scripts and rules, so customers hear your business and not an outside call center.
Cover the hours you need
Add evening and weekend coverage or a US business phone number, or choose a full-time shift.
Clear handoffs
When a case needs you, it arrives with a summary, so you do not have to read the whole conversation.
A dedicated assistant
You work with one person who learns your business, not whoever is free in a shared pool.
A US account manager
One person matches you, runs your kickoff call and stays your contact if anything needs fixing.
Start in 1 to 3 business days
Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
Free replacement
If your assistant is not the right fit, we match you with a different one at no extra cost.
NDA and secure access
Every assistant signs an NDA, and logins go through a secure vault, never by email.
Clear prices, no lock-in
See your exact price before you order. Month-to-month packages can be cancelled any time, and unused hours roll over within your package limit.
How hiring works
Three steps, no account needed.
Build your package
Choose a role, a package and an experience level. Your monthly price updates as you go, with nothing hidden.
Pay your invoice
We create an itemized invoice. Pay by card or in crypto. Nothing is charged before that.
Meet your assistant
Your US account manager matches you within 1 to 3 business days and runs a kickoff call. Your assistant starts on your first tasks.
Customer Service Assistant packages
Skilled VA prices shown. Every package includes a dedicated assistant, a US account manager, an NDA and rollover hours.
Starter
20 hours a month · ≈5 hrs/week
$240/mo
$12.00/hr
For founders and busy professionals who need the inbox, calendar and follow-ups handled.
Choose StarterGrowth
40 hours a month · ≈10 hrs/week
$456/mo
$11.40/hr · save 5%
A steady part-time assistant for a growing business, with a weekly check-in call.
Choose GrowthProfessional
80 hours a month · ≈20 hrs/week
$864/mo
$10.80/hr · save 10%
A half-time dedicated assistant with daily updates and a trained backup VA.
Choose ProfessionalFull-Time Dedicated
160 hours a month · ≈40 hrs/week
$1,632/mo
$10.20/hr · save 15%
Your own full-time assistant working your business hours, as part of your team.
Choose Full-Time DedicatedTools they already know
And any other software you use: your assistant learns your stack during onboarding.
Pay-as-you-go hours
No monthly commitment. Hours stay valid for 90 days. Skilled VA rate $14.40/hr.
How Florida businesses search for this role
Whatever you call it, this is the customer service assistant package to order.
Industries that hire a customer service assistant
Dental officesChiropractors and physical therapistsMed spas, salons and aesthetic clinicsVeterinary clinicsMedical practices and clinicsLaw firms and attorneysInsurance agenciesMortgage brokers and loan officersFinancial advisors and wealth managersProperty managers and landlordsAirbnb and short-term rental hostsE-commerce and Shopify storesContractors and home service businessesRestaurants and hospitality businessesLogistics and trucking companiesTravel agencies and event plannersPhotographers and creative studiosSchools, tutors and education businessesAuto dealerships and repair shopsGyms and fitness studiosSmall businessesAll industries
Customer Service results
What business owners say about working with their assistant.
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CSReplies in under 1 hourSubscription box brandSample
Our support inbox went from 300 open tickets to zero, and our assistant writes exactly like we do.
Priya N.Newark, NJ★★★★★ -
EA12 hours a week backFounder, SaaS startupSample
My EA runs my calendar across three time zones and preps every meeting. I stopped answering email at midnight.
Rachel K.Austin, TX★★★★★ -
RE9 closings coordinatedRealtor, first quarterSample
Transaction deadlines, the CRM and my listing posts are all handled. I finally spend my days with buyers.
David M.Tampa, FL★★★★★ -
MEDHold times cut in halfFamily practiceSample
Insurance verification is done before patients arrive and the phones are answered. My front desk can breathe again.
Dr. Lena S.Chicago, IL★★★★★ -
SHOP600 listings liveShopify and Amazon storeSample
Our assistant uploaded the whole catalog in two weeks and now answers buyers every morning before we wake up.
Tom & Gina R.Portland, OR★★★★★ -
BOOKBooks closed by the 5thMarketing agencySample
QuickBooks is reconciled every month and late invoices get chased automatically. My CPA loves us now.
Marcus J.Atlanta, GA★★★★★
Questions business owners ask
Still unsure? Open the chat and ask an account manager directly.
Can my assistant answer calls with my business name?
Yes. Add a dedicated US business phone number, or forward your existing line, and your assistant answers with your script.
Do you cover evenings and weekends?
Yes. Add evening and weekend coverage on the order form, or order a Full-Time Dedicated package for a full shift.
How fast can my assistant start?
Most clients are matched within 1 to 3 business days of payment. Add rush onboarding to start within 24 hours.
What if my assistant is not a good fit?
Tell your account manager and we match you with a different assistant at no extra cost.
Hire your customer service assistant in Florida today.