Beauty businesses are booked by whoever answers first. A virtual assistant answers quickly, fills cancellations and keeps clients coming back while your team is with clients.
Virtual Assistant gives med spas, salons and aesthetic practices a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Your providers and stylists cannot stop mid-service to reply to a booking request, and many inquiries arrive through Instagram or at night. Slow replies send people elsewhere, and rebooking reminders and memberships get forgotten when the day gets busy.
What a normal week looks like with an assistant
Your assistant replies to calls, texts and direct messages, books clients and works a waitlist when someone cancels. They send reminders and rebooking messages, keep up social posts and handle review requests, so the calendar stays full without your team picking up a phone.
The work to hand off first
- Consultation booking and confirmations
- Answering DMs, web chat and inquiry forms
- Before-and-after content scheduling
- Membership and package renewals
- Review requests and reputation monitoring
- Rebooking reminders for regular clients
Your assistant already knows or will learn your tools, including Vagaro, Boulevard, Mindbody, Instagram, Canva. See more on our page for virtual assistants for med spas, salons and aesthetic clinics.
Which assistant to hire
Customer Service Assistant
A customer service assistant answers booking requests across phone, text and social messages using your scripts.
Customers stop waiting. Tickets, chats and calls get answered during your hours, which keeps small questions from turning into complaints.
- Answer tickets in Zendesk, Gorgias, Freshdesk or Help Scout
- Reply to social media comments and direct messages
- Confirm appointments and send reminders
- Report weekly on ticket volume and common issues
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Social Media Assistant
A social media assistant plans and posts your before-and-afters and offers, with client permission, and replies to comments.
Your brand looks consistent. Posts follow your brand kit, so every platform looks like the same business.
- Research hashtags, trends and competitors
- Edit short-form videos and add captions
- Keep your posting schedule consistent
- Reply to comments and direct messages
Paid ads are handled by the Digital Marketing Assistant. Social media assistant packages start at $280 a month for 20 hours. Hire a social media assistant for your business.
Administrative Assistant
An administrative assistant keeps memberships, supplier orders and staff schedules up to date.
Nothing depends on your memory. Every recurring job goes on a written checklist, so it still gets done in your busiest weeks.
- Unsubscribe from clutter and set up filters and folders
- Chase each action item until it is finished
- Format documents, slides and spreadsheets in Google Docs or Microsoft Office
- Prepare purchase orders and follow up with vendors
Administrative assistant packages start at $240 a month for 20 hours. Hire an administrative assistant for your business.
What stays with you
Medical questions, treatment suitability and clinical advice stay with your licensed providers.
What it costs for med spas, salons and aesthetic clinics
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Social Media Assistant: $280 for 20 hours, $532 for 40 hours or $1,008 for 80 hours a month
- Administrative Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Your voice, your policies: Your assistant works from your scripts and rules, so customers hear your business and not an outside call center.
- Know what you get: A Growth package typically covers 12 to 20 designed posts a month, plus community replies.
- Easy to start small: Begin with the inbox and calendar on 20 hours a month, then add more as you see what can come off your plate.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business