Guests expect answers within minutes, and reviews depend on it. A virtual assistant handles messages, cleaners and calendars, so hosting stops running your life.
Virtual Assistant gives Airbnb hosts and vacation rental managers a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Each stay means several guest messages, a cleaner to coordinate and a review to manage. With more than a few listings, that work runs through evenings and vacations, and one missed message can cost you a five-star review.
What a normal week looks like with an assistant
Your assistant answers inquiries on Airbnb and Vrbo, sends check-in details, coordinates cleaners and restocking, and handles guest issues using your rules. They also adjust listing details and prices you approve and ask guests for reviews.
The work to hand off first
- Guest messages before, during and after stays
- Cleaner and maintenance scheduling
- Review replies and guest reviews
- Listing and pricing updates
- Damage claims and refund requests
- Owner statements
Your assistant already knows or will learn your tools, including Airbnb, Vrbo, Hostaway, Guesty, PriceLabs. See more on our page for virtual assistants for airbnb and short-term rental hosts.
Which assistant to hire
Customer Service Assistant
A customer service assistant replies to guests quickly, including evenings and weekends with added coverage.
Customers stop waiting. Tickets, chats and calls get answered during your hours, which keeps small questions from turning into complaints.
- Summarize and pass on anything unusual
- Answer live chat during your coverage hours
- Make outbound follow-up calls
- Write FAQ and help center articles
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Administrative Assistant
An administrative assistant manages cleaner schedules, supplies, permits and calendar syncing.
Small tasks stop piling up. Renewals, forms, follow-ups and filing get done on a schedule instead of waiting for a free afternoon that never comes.
- Sort your email into urgent, needs a reply and can wait
- Send reminders and confirm attendance the day before
- Prepare templates for the letters and forms you use often
- Compare suppliers and summarize the best options
Administrative assistant packages start at $240 a month for 20 hours. Hire an administrative assistant for your business.
Bookkeeping Assistant
A bookkeeping assistant tracks income and costs per property for your CPA.
Tax time gets simpler. Your CPA receives organized, reconciled records instead of a box of receipts and last-minute questions.
- Reconcile bank and credit card accounts
- Follow up on collections
- Keep a sales tax tracking spreadsheet
- Prepare a monthly profit and loss report
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your business.
What it costs for airbnb and short-term rental hosts
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Administrative Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Your voice, your policies: Your assistant works from your scripts and rules, so customers hear your business and not an outside call center.
- You keep control of your accounts: Delegated email access and a password vault mean you never hand over your main password.
- You approve the money: Your assistant prepares bills and payroll for you, and you keep control of what gets paid.
- Free replacement: If your assistant is not the right fit, we match you with a different one at no extra cost.
- Clear prices, no lock-in: See your exact price before you order. Month-to-month packages can be cancelled any time, and unused hours roll over within your package limit.
- A US account manager: One person matches you, runs your kickoff call and stays your contact if anything needs fixing.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business