Founders should not be doing their own expense reports. A virtual assistant takes on the operations work, so your team can spend its time on product and customers.
Virtual Assistant gives startup founders and SaaS teams a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Early teams are small, and everyone is doing admin in between real work. Customer tickets wait, the CRM gets stale and investor updates get written at midnight. A full-time ops hire may be too early, but the work still has to get done.
What a normal week looks like with an assistant
Your assistant manages the founder's calendar and inbox, handles first-line support tickets, updates the CRM and prepares investor updates and reports. They also research prospects, build simple automations and document processes as you go.
The work to hand off first
- Founder inbox and calendar management
- Investor update and board deck prep
- Customer support and onboarding emails
- CRM hygiene and pipeline reports
- No-code automations and integrations
- Recruiting coordination
Your assistant already knows or will learn your tools, including Notion, HubSpot, Intercom, Zapier, Jira. See more on our page for virtual assistants for startups and saas companies.
Which assistant to hire
Executive Assistant
An executive assistant protects founder time, handles investor logistics and follows up on commitments.
You walk into every meeting ready. A short brief with the people, the context and the open items is waiting for you before each call.
- Manage a complex calendar across time zones
- Gather the reports and documents you will need
- Draft replies and correspondence on your behalf
- Take care of personal tasks that can be done online
Executive assistant packages start at $320 a month for 20 hours. Hire an executive assistant for your business.
Customer Service Assistant
A customer service assistant covers first-line tickets in Intercom or Zendesk.
You learn what customers want. Feedback is tagged and reported every week, so you can see the problems that keep coming back.
- Write replies in your tone, using your policies
- Respond to reviews on Google and Yelp
- Log every call and its outcome
- Look up order status and arrange exchanges
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
AI Assistant & Prompt Specialist
An AI assistant sets up automations and internal prompts, with rules on what data may be shared.
AI starts producing useful work. You get prompts and templates built around your real tasks, not generic examples from the internet.
- Build custom GPTs, Claude Projects and chatbots from your documents
- Keep your library organized and easy to reuse
- Produce drafts of emails, proposals, blog posts and social content
- Automate lead replies, data cleanup and reports
AI assistant packages start at $360 a month for 20 hours. Hire an AI assistant for your business.
What it costs for startups and saas companies
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Executive Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- AI Assistant & Prompt Specialist: $360 for 20 hours, $684 for 40 hours or $1,296 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Built for confidential work: An NDA, separate logins and a secure vault protect your board, investor and personal information.
- Clear handoffs: When a case needs you, it arrives with a summary, so you do not have to read the whole conversation.
- We start from where you are: Never used AI? Your assistant sets up your accounts and walks you through it step by step.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business