New Britain is called the Hardware City, and it still values practical work. A virtual assistant gives small firms practical help.
Virtual Assistant gives New Britain businesses a dedicated virtual assistant from $240 a month, working Eastern time. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
Why New Britain businesses hire a virtual assistant
Manufacturing, healthcare, Central Connecticut State University and a large Polish and Latino community all shape the city. Many family firms have one person handling the whole office.
The roles New Britain businesses should hire first
Administrative Assistant
Manufacturers can hand off orders and paperwork.
Your day stops being reactive. Someone else sorts the inbox and the calendar first, so you start each morning with a short list of what actually needs you.
- Draft replies in your voice for you to approve or send
- Take meeting notes and send out the action items
- Fill in online forms and keep track of account renewals
- Research and book travel, with options to choose from
Administrative assistant packages start at $240 a month for 20 hours. Hire an administrative assistant for your New Britain business.
Customer Service Assistant
Local firms can answer customers, including in Spanish.
You leave the support queue. Routine questions are handled for you, and only the unusual ones reach you, with a summary attached.
- Tag, prioritize and route tickets
- Point buyers to the right product or plan
- Answer calls using your business name and script
- Process returns and refunds under your rules
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your New Britain business.
Bookkeeping Assistant
Family firms can keep their books clean.
Tax time gets simpler. Your CPA receives organized, reconciled records instead of a box of receipts and last-minute questions.
- Keep vendor records up to date
- Create and send invoices
- Gather payroll data for Gusto, ADP or QuickBooks Payroll
- Flag unusual transactions and missing paperwork
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your New Britain business.
What it costs in New Britain
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Administrative Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days. A bilingual English and Spanish assistant is available as an add-on on the order form.
Why hire your New Britain assistant from Virtual Assistant
Your assistant works remotely and keeps Eastern time business hours, so your day and theirs line up. You get a person who learns your business, with a team behind them when something needs fixing.
- They learn how you work: Your account manager turns your routine into a written checklist on the kickoff call, so you explain each job once.
- Cover the hours you need: Add evening and weekend coverage or a US business phone number, or choose a full-time shift.
- You approve the money: Your assistant prepares bills and payroll for you, and you keep control of what gets paid.
- Free replacement: If your assistant is not the right fit, we match you with a different one at no extra cost.
- Clear prices, no lock-in: See your exact price before you order. Month-to-month packages can be cancelled any time, and unused hours roll over within your package limit.
- A US account manager: One person matches you, runs your kickoff call and stays your contact if anything needs fixing.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your New Britain business
Towns and districts we serve around New Britain
Your assistant works remotely, so you get the same service in New Britain and nearby, including Berlin, Newington, Plainville, Southington, Bristol and Farmington. If your town or district is not listed here, we still serve it. Just enter it on the order form.
More for Connecticut businesses
See virtual assistant services and prices in New Britain or our guide to hiring in Connecticut. Other Connecticut guides: Greenwich, New Haven, Bridgeport, Stamford, Hartford.