Looking for hire virtual receptionist Rockford IL? A Customer Service Assistant from Virtual Assistant takes the work off your plate, and you can start this week. Your assistant works remotely on Central time, so they keep the same hours as your Rockford, IL team.
Tasks You Can Hand Off
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- Inbound and outbound phone support
- Order status, returns, refunds and exchanges
- FAQ and help center articles
- Customer feedback tagging and weekly reports
- Appointment confirmations and reminders
They already work in tools like Freshdesk, RingCentral, Zendesk and Help Scout. See the full Customer Service Assistant page for every task.
What You Get With Us
- A dedicated assistant who learns your business, not a different person each week
- A US account manager who checks quality and handles problems
- An NDA and an encrypted password vault on every package
- Unused hours that roll over to the next month, up to your package limit
- A trained backup assistant on Professional and Full-Time packages
- A different assistant at no extra cost if the fit is not right
Hiring a Customer Service Assistant in Rockford, IL
Naperville, Schaumburg and Rockford businesses hire executive, receptionist and dedicated admin support.
Your assistant works Central time. See our Rockford page for every role available locally. We also serve Springfield, Schaumburg, Chicago and Naperville.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in Rockford, IL as in every other city.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
From Order to First Task
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
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For the bigger picture, read our full guide: Hire a Virtual Assistant in Rockford, IL.