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On-demand customer service virtual assistant: Pay-as-You-Go Hours and One-Time Projects

Customer Service Assistant by the hour: pay-as-you-go blocks from $14.40 an hour and one-time projects, with no monthly commitment.

By the Virtual Assistant team · · 2 min read

On-demand customer service virtual assistant means paying only for the hours you use. Buy a block of pay-as-you-go hours or book a one-time project, and a Customer Service Assistant takes it from there. Your assistant works US business hours in your time zone.

Tasks You Can Hand Off

Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:

  • Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
  • Live chat and social media messages
  • Inbound and outbound phone support
  • Order status, returns, refunds and exchanges
  • FAQ and help center articles

They already work in tools like Zendesk, Help Scout, Aircall and Gorgias. See the full Customer Service Assistant page for every task.

Pay-as-You-Go Hours and Projects

Pay-as-you-go hours for a Customer Service Assistant cost $14.40 an hour at the Skilled VA level. Buy any amount from 5 to 500 hours, use them whenever work comes in, and they stay valid for 90 days.

  • 5 hours: $72
  • 10 hours: $144
  • 20 hours: $273.60 (5% off)
  • 50 hours: $648 (10% off)

Have one job with a clear finish line? Book a one-time project: you describe the work, we confirm the hour estimate, and you choose the deadline.

  • Standard (7 days): $14.40 an hour
  • Express (3 days): $17.28 an hour
  • Priority (48 hours): $19.44 an hour
  • Rush (24 hours): $23.04 an hour

Need someone today? Add rush onboarding for $49 and your assistant starts within 24 hours.

Customer Service Assistant Prices

Using 20 hours or more every month? A monthly package costs about 17% less per hour than on-demand hours. Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.

  • Starter, 20 hours a month: $240 ($12.00 an hour)
  • Growth, 40 hours a month: $456 ($11.40 an hour)
  • Professional, 80 hours a month: $864 ($10.80 an hour)
  • Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)

A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.

From Order to First Task

  • Choose your hours: pick the role and the number of hours, or a project, and see the price
  • Pay the itemized invoice by card or crypto
  • Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
  • Share access through the vault and give your first tasks

For the bigger picture, read our full guide: On-Demand Virtual Assistant: Pay-as-You-Go Hours and One-Time Projects.

Frequently asked questions

Still unsure? Open the chat and ask an account manager directly.

How much does an on-demand Customer Service Assistant cost?

Pay-as-you-go hours cost $14.40 an hour at the Skilled VA level, with 5% off 20 or more hours and 10% off 50 or more. Hours stay valid for 90 days.

Do pay-as-you-go hours expire?

Yes, 90 days after payment. Monthly package hours work differently: unused hours roll over to the next month, up to your package limit.

How much does a Customer Service Assistant cost?

Customer Service Assistant packages start at $240 a month for 20 hours at the Skilled VA level ($12.00 an hour). The price is the same in every state, and bigger packages lower the hourly rate.

How quickly can my assistant start?

Most clients are matched within 1 to 3 business days of payment. Add rush onboarding and we start within 24 hours.

Related guides

Buy hours only when you need them.

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