Running an online store means hundreds of small tasks a week. An e-commerce virtual assistant handles the daily operations so you can focus on products, suppliers and growth.
Product Listings
- Uploading new products to Shopify, Amazon, Etsy, eBay, Walmart and WooCommerce
- Writing titles, bullet points and descriptions from your notes
- Resizing and uploading photos, setting variants and prices
- Keeping listings consistent across every marketplace
Orders, Shipping and Returns
Your assistant processes orders, buys shipping labels, updates tracking, handles exchanges and returns under your policy and follows up on lost or late packages. For wholesale customers they coordinate orders and shipping labels too.
Customer Support
Fast replies drive reviews. Your assistant answers customer emails, live chat and marketplace messages, including Amazon buyer-seller messaging, within your response targets. Common questions get approved templates; anything unusual is escalated to you.
Inventory and Suppliers
- Tracking stock levels and reorder points
- Creating Amazon FBA shipment plans and reconciling received inventory
- Emailing suppliers for quotes, samples and delivery dates
- Updating your inventory spreadsheet or system daily
Marketing Support
E-commerce assistants also schedule social posts, format Klaviyo or Mailchimp emails, request reviews and run competitor price checks each week. For Amazon PPC, a Senior Specialist can manage bids and search terms under your budget rules.
Pricing
E-commerce Assistant packages start at $260 a month for 20 hours and $494 for 40 hours at the Skilled VA level. Add a bilingual English and Spanish assistant for 10% more if you sell to Spanish-speaking customers. See E-commerce Assistant packages.
Access Done Safely
Add your assistant as a staff user with limited permissions, never with your owner login. Share any other logins through the encrypted vault in your account. Every assistant signs an NDA before starting.