Virtual assistant to handle customer service emails on weekends is one of the most common requests we get from business owners. Here is what the work involves, the role that handles it and our real prices. They work your US business hours in your time zone, on a month-to-month package.
What a Customer Service Assistant Does
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
- Live chat and social media messages
- Inbound and outbound phone support
- Order status, returns, refunds and exchanges
- FAQ and help center articles
They already work in tools like Zendesk, Help Scout, Aircall and Gorgias. See the full Customer Service Assistant page for every task.
How a Virtual Assistant Handles It
Getting a virtual assistant to handle customer service emails on weekends usually takes about a week to settle in:
- Day one: you show the task once on a short call or a Loom video
- Your assistant writes the steps into a checklist and you approve it
- First week: they do the work and you review it
- After that: they handle it on their own and report on what they did
If the task needs logins, you share them through the encrypted vault in your account, never by email, and you can remove access at any time.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
How to Hire in Four Steps
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
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For the bigger picture, read our full guide: How to Outsource Customer Support: Tickets, Live Chat and Weekend Coverage.