If you searched for affordable alternative to full time receptionist, you want reliable help without a long hiring process. This page explains what our Customer Service Assistant does, how hiring works and exactly what it costs. They work your US business hours in your time zone, on a month-to-month package.
What Your Customer Service Assistant Handles
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- Order status, returns, refunds and exchanges
- FAQ and help center articles
- Customer feedback tagging and weekly reports
- Appointment confirmations and reminders
- Review responses on Google and Yelp
They already work in tools like Help Scout, Aircall, Gorgias and Intercom. See the full Customer Service Assistant page for every task.
What Changes the Price
- Hours: bigger packages lower the hourly rate by up to 15%
- Experience level: Senior Specialists cost 35% more and US-Based Specialists 90% more than a Skilled VA
- Prepaying: 3, 6 or 12 months prepaid saves 5% to 12%
- Add-ons: evening and weekend coverage +15%, a bilingual English and Spanish assistant +10%, a dedicated US business number $25 a month
- One-time extras: rush onboarding $49, process documentation $99
There is no setup fee and no long-term contract. Packages renew month to month.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
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For the bigger picture, read our full guide: Virtual Receptionist Services: Answer Every Client Call Without Hiring In-House.