Yes. Your assistant answers order, shipping, return and product questions in Shopify Inbox, Gorgias or your help desk, processes returns under your rules and escalates anything unusual. Add evening and weekend coverage if your store gets weekend orders.
Below is what an E-commerce Assistant does, what it costs and how to hire one this week.
What Your E-commerce Assistant Handles
Best for online sellers and direct-to-consumer brands. Typical work includes:
- Product listings with SEO titles and descriptions
- Order processing and fulfillment updates
- Inventory and pricing updates
- Amazon Seller Central and Walmart Marketplace management
- Customer messages, returns and refunds
They already work in tools like Shopify, Walmart Seller Center, ShipStation and Amazon Seller Central. See the full E-commerce Assistant page for every task.
E-commerce Assistant Prices
Our current monthly prices for an E-commerce Assistant at the Skilled VA level. They are the same in every state.
- Starter, 20 hours a month: $260 ($13.00 an hour)
- Growth, 40 hours a month: $494 ($12.35 an hour)
- Professional, 80 hours a month: $936 ($11.70 an hour)
- Full-Time Dedicated, 160 hours a month: $1,768 ($11.05 an hour)
A Senior Specialist starts at $351 a month and a US-Based Specialist at $494. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
How to Get Started
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
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For the bigger picture, read our full guide: E-Commerce Virtual Assistants for Shopify, Amazon, Etsy and Walmart Sellers.