Care plans only work when patients keep coming back. A virtual assistant handles the booking, reminders and insurance paperwork that keep visits on the calendar.
Virtual Assistant gives chiropractic and physical therapy clinics a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
A clinic runs on repeat visits, so a missed appointment affects the whole plan of care. Staff are often helping patients in the room while phones ring, authorizations expire and visit limits run out without anyone noticing.
What a normal week looks like with an assistant
Your assistant confirms the next day's schedule, calls patients who missed visits and rebooks them. They check benefits, track authorizations and remaining visits, and tell your team what is about to run out. Home exercise reminders and review requests go out on a schedule you set.
The work to hand off first
- Scheduling, rescheduling and no-show follow-up
- Intake forms and visit authorization tracking
- Insurance verification and claim follow-up
- Plan-of-care reminders for patients
- Review requests after visits
- Email and voicemail inbox management
Your assistant already knows or will learn your tools, including Jane App, ChiroTouch, WebPT, SimplePractice, Google Workspace. See more on our page for virtual assistants for chiropractors and physical therapists.
Which assistant to hire
Medical Virtual Assistant
A medical assistant handles scheduling, benefits checks and authorization tracking under a signed BAA.
Billing keeps moving. Eligibility checks, prior authorization paperwork and claim follow-up get done on time.
- Schedule, confirm and reschedule patients
- Enter data into your EHR
- Follow up with insurers
- Report outstanding items to your team
Assistants do not give medical advice. Clinical decisions stay with your staff. Medical virtual assistant packages start at $300 a month for 20 hours. Hire a medical virtual assistant for your business.
Customer Service Assistant
A customer service assistant answers calls and online messages, so new patients can book while your team treats.
Customers stop waiting. Tickets, chats and calls get answered during your hours, which keeps small questions from turning into complaints.
- Write replies in your tone, using your policies
- Respond to reviews on Google and Yelp
- Log every call and its outcome
- Look up order status and arrange exchanges
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Bookkeeping Assistant
A bookkeeping assistant keeps payments and clinic expenses reconciled, including patient balances.
Money comes in faster. Invoices go out on time and late payers get regular, polite reminders.
- Match receipts to expenses
- Record payments as they arrive
- Prepare bills for your approval and payment
- Prepare a monthly balance sheet
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your business.
What stays with you
Assessment, treatment and clinical documentation stay with your licensed providers.
What it costs for chiropractors and physical therapists
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Medical Virtual Assistant: $300 for 20 hours, $570 for 40 hours or $1,080 for 80 hours a month
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Clear clinical boundaries: Assistants handle administrative work only, and clinical questions always go to your staff.
- Your voice, your policies: Your assistant works from your scripts and rules, so customers hear your business and not an outside call center.
- Old books can be fixed: Start with a one-time cleanup project, then use a monthly package to keep everything current.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business