You cannot answer the phone from a ladder, and every missed call may be a job for a competitor. A virtual assistant answers, books and follows up while your crew works.
Virtual Assistant gives contractors, HVAC, plumbing, roofing and cleaning companies a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
When the team is on site, calls go to voicemail, estimates wait and invoices do not get sent. Owners catch up at night, and customers who wanted an answer today have often called someone else by then.
What a normal week looks like with an assistant
Your assistant answers calls, books jobs in ServiceTitan or Jobber, sends confirmations and follows up on open estimates. They send invoices, chase late payments, ask for reviews and keep your Google Business Profile current.
The work to hand off first
- Answering calls and booking estimates
- Dispatching jobs and confirming appointments
- Quote and invoice follow-up
- Review requests after every job
- Permit and supplier paperwork
- Google Business Profile and ads updates
Your assistant already knows or will learn your tools, including Jobber, ServiceTitan, Housecall Pro, QuickBooks, Google Business Profile. See more on our page for virtual assistants for contractors and home service businesses.
Which assistant to hire
Customer Service Assistant
A customer service assistant answers calls under your business name, books work and follows up on estimates.
Customers stop waiting. Tickets, chats and calls get answered during your hours, which keeps small questions from turning into complaints.
- Tag, prioritize and route tickets
- Point buyers to the right product or plan
- Answer calls using your business name and script
- Process returns and refunds under your rules
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Bookkeeping Assistant
A bookkeeping assistant sends invoices, chases payments and keeps your books current.
Money comes in faster. Invoices go out on time and late payers get regular, polite reminders.
- Keep vendor records up to date
- Create and send invoices
- Gather payroll data for Gusto, ADP or QuickBooks Payroll
- Flag unusual transactions and missing paperwork
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your business.
Digital Marketing Assistant
A digital marketing assistant keeps your Google Business Profile and local listings active.
You can see what is working. A simple weekly report turns the numbers into something you can act on.
- Build newsletters in Mailchimp, Klaviyo or HubSpot
- Format and upload blog posts in WordPress or Webflow
- Update landing pages and offers
- Produce reports from Google Analytics
Digital marketing assistant packages start at $300 a month for 20 hours. Hire a digital marketing assistant for your business.
What it costs for contractors and home service businesses
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
- Digital Marketing Assistant: $300 for 20 hours, $570 for 40 hours or $1,080 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Your voice, your policies: Your assistant works from your scripts and rules, so customers hear your business and not an outside call center.
- Old books can be fixed: Start with a one-time cleanup project, then use a monthly package to keep everything current.
- You approve the words: Emails, posts and blog drafts come to you in your voice before anything is published.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business