Freight does not wait for paperwork. A virtual assistant keeps rate confirmations, invoices and driver files moving, so loads get paid on time.
Virtual Assistant gives trucking, freight and logistics companies a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Small fleets and brokers run on paperwork: PODs, rate confirmations, invoices, permits and compliance files. When dispatchers are busy, documents get lost and invoices go out late, which squeezes cash flow when you can least afford it.
What a normal week looks like with an assistant
Your assistant collects PODs, sends invoices, follows up on payments and updates your TMS. They track permit and insurance renewals, keep driver files in order, answer routine customer tracking questions and help with carrier paperwork.
The work to hand off first
- Load tracking and customer updates
- Carrier onboarding and compliance files
- Bills of lading and proof of delivery
- Invoicing and factoring paperwork
- Rate sheet and lane research
- Driver and dispatch scheduling support
Your assistant already knows or will learn your tools, including DAT, McLeod, Samsara, QuickBooks, Excel. See more on our page for virtual assistants for logistics and trucking companies.
Which assistant to hire
Administrative Assistant
An administrative assistant keeps driver files, permits and renewal dates organized.
Your day stops being reactive. Someone else sorts the inbox and the calendar first, so you start each morning with a short list of what actually needs you.
- Sort your email into urgent, needs a reply and can wait
- Send reminders and confirm attendance the day before
- Prepare templates for the letters and forms you use often
- Compare suppliers and summarize the best options
Administrative assistant packages start at $240 a month for 20 hours. Hire an administrative assistant for your business.
Bookkeeping Assistant
A bookkeeping assistant handles invoicing, collections and expense records.
Money comes in faster. Invoices go out on time and late payers get regular, polite reminders.
- Reconcile bank and credit card accounts
- Follow up on collections
- Keep a sales tax tracking spreadsheet
- Prepare a monthly profit and loss report
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your business.
Customer Service Assistant
A customer service assistant answers tracking and status questions and logs them.
You learn what customers want. Feedback is tagged and reported every week, so you can see the problems that keep coming back.
- Tag, prioritize and route tickets
- Point buyers to the right product or plan
- Answer calls using your business name and script
- Process returns and refunds under your rules
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
What stays with you
DOT and FMCSA compliance remains your responsibility. Your assistant keeps the records and reminders organized.
What it costs for logistics and trucking companies
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Administrative Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- They learn how you work: Your account manager turns your routine into a written checklist on the kickoff call, so you explain each job once.
- Old books can be fixed: Start with a one-time cleanup project, then use a monthly package to keep everything current.
- Clear handoffs: When a case needs you, it arrives with a summary, so you do not have to read the whole conversation.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business