Tenants call at all hours, owners want reports and vendors need chasing. A virtual assistant keeps your portfolio running without another full-time hire.
Virtual Assistant gives property managers and landlords a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Property management is full of small requests, and each one needs a reply, a work order or a follow-up. As units grow, so does the admin, and it is often your managers who end up doing it instead of looking after properties and owners.
What a normal week looks like with an assistant
Your assistant logs maintenance requests, dispatches vendors and follows up until the work is closed. They answer rental inquiries, schedule showings, process application paperwork and send rent reminders, and they keep AppFolio or Buildium up to date.
The work to hand off first
- Tenant requests and maintenance scheduling
- Listing vacancies and booking showings
- Applicant screening and lease paperwork
- Rent reminders and late notices
- Vendor coordination and invoices
- Owner reports and bookkeeping
Your assistant already knows or will learn your tools, including AppFolio, Buildium, Rent Manager, Zillow Rental Manager, QuickBooks. See more on our page for virtual assistants for property managers and landlords.
Which assistant to hire
Real Estate Assistant
A real estate assistant handles tenant communication, work orders, leasing paperwork and system updates.
Leads get followed up. New and old leads get calls, texts and CRM updates, instead of going cold while you are busy.
- Coordinate photos and listing details
- Call and text new leads
- Track deadlines and send reminders
- Keep records up to date in AppFolio
Licensed activities stay with you, and your broker remains responsible for compliance. Real estate assistant packages start at $280 a month for 20 hours. Hire a real estate assistant for your business.
Customer Service Assistant
A customer service assistant answers tenant calls and messages, with evening and weekend coverage available.
You learn what customers want. Feedback is tagged and reported every week, so you can see the problems that keep coming back.
- Answer tickets in Zendesk, Gorgias, Freshdesk or Help Scout
- Reply to social media comments and direct messages
- Confirm appointments and send reminders
- Report weekly on ticket volume and common issues
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Bookkeeping Assistant
A bookkeeping assistant helps with rent tracking, vendor bills and owner statements.
You always know where you stand. Current books and a monthly report show your profit, your cash and what you are owed, without waiting for tax season.
- Reconcile bank and credit card accounts
- Follow up on collections
- Keep a sales tax tracking spreadsheet
- Prepare a monthly profit and loss report
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your business.
What stays with you
Final tenant-screening decisions and legal notices stay with you. Assistants follow your written criteria and fair housing rules.
What it costs for property managers and landlords
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Real Estate Assistant: $280 for 20 hours, $532 for 40 hours or $1,008 for 80 hours a month
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Follows your state's checklists: Your assistant works from the checklists and deadlines in your state's contracts.
- Clear handoffs: When a case needs you, it arrives with a summary, so you do not have to read the whole conversation.
- Works alongside your CPA: Your CPA or enrolled agent gets exactly what they need, with the books kept ready all year.
- A US account manager: One person matches you, runs your kickoff call and stays your contact if anything needs fixing.
- Free replacement: If your assistant is not the right fit, we match you with a different one at no extra cost.
- Clear prices, no lock-in: See your exact price before you order. Month-to-month packages can be cancelled any time, and unused hours roll over within your package limit.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business