A veterinary front desk handles worried pet owners, ringing phones and full waiting rooms at once. A virtual assistant takes the calls and follow-ups off the pile.
Virtual Assistant gives veterinary clinics and animal hospitals a dedicated virtual assistant from $240 a month. You choose the role and the hours, and a US account manager matches you within 1 to 3 business days.
The problem a virtual assistant solves
Vaccine reminders, refill requests and callbacks all compete with the owner at the counter holding a nervous dog. When the clinic gets busy, routine follow-up slips, and appointments that should have been booked never are.
What a normal week looks like with an assistant
Your assistant sends vaccine and wellness reminders, books appointments, routes refill requests to your team and follows up after visits. They take overflow calls, collect records from other clinics and reply to online messages and reviews.
The work to hand off first
- Appointment requests and confirmations
- Vaccine and wellness reminders
- Records requests from other clinics
- Prescription refill messages
- Review requests and replies
- Inbox and voicemail management
Your assistant already knows or will learn your tools, including ezyVet, Cornerstone, PetDesk, Weave, Google Workspace. See more on our page for virtual assistants for veterinary clinics.
Which assistant to hire
Customer Service Assistant
A customer service assistant answers overflow calls and online messages with care, and routes anything urgent to your team right away.
You learn what customers want. Feedback is tagged and reported every week, so you can see the problems that keep coming back.
- Tag, prioritize and route tickets
- Point buyers to the right product or plan
- Answer calls using your business name and script
- Process returns and refunds under your rules
Customer service assistant packages start at $240 a month for 20 hours. Hire a customer service assistant for your business.
Administrative Assistant
An administrative assistant handles reminders, records requests and scheduling.
Your day stops being reactive. Someone else sorts the inbox and the calendar first, so you start each morning with a short list of what actually needs you.
- Follow up with people who have not replied
- Book meetings, send invites and handle reschedules
- Organize Google Drive, Dropbox or SharePoint with clear folders and names
- Chase unpaid invoices with polite reminders
Administrative assistant packages start at $240 a month for 20 hours. Hire an administrative assistant for your business.
Bookkeeping Assistant
A bookkeeping assistant keeps invoices, supplier bills and reports current.
Money comes in faster. Invoices go out on time and late payers get regular, polite reminders.
- Categorize transactions in QuickBooks Online, Xero, FreshBooks or Wave
- Send payment reminders and track overdue accounts
- Track due dates so nothing is paid late
- Organize year-end files for your CPA
Tax returns and tax advice stay with your CPA or enrolled agent. Bookkeeping assistant packages start at $320 a month for 20 hours. Hire a bookkeeping assistant for your business.
What stays with you
Medical advice, triage decisions and prescriptions stay with your veterinarians. Your assistant follows your written rules for urgent calls.
What it costs for veterinary clinics
You pay the same clear price wherever you are, and you see the exact total before you order. Skilled VA prices for the roles above:
- Customer Service Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Administrative Assistant: $240 for 20 hours, $456 for 40 hours or $864 for 80 hours a month
- Bookkeeping Assistant: $320 for 20 hours, $608 for 40 hours or $1,152 for 80 hours a month
Senior Specialists, with 5+ years in the field, cost 35% more. US-Based Specialists, who live and work in the United States, cost 90% more. If you would rather not commit to a monthly package, pay-as-you-go hours start at $14.40 an hour and stay valid for 90 days.
Why hire your assistant from Virtual Assistant
Your assistant works remotely and keeps the business hours of your time zone. You get a person who learns your business, with a team behind them when something needs fixing.
- Clear handoffs: When a case needs you, it arrives with a summary, so you do not have to read the whole conversation.
- They learn how you work: Your account manager turns your routine into a written checklist on the kickoff call, so you explain each job once.
- Old books can be fixed: Start with a one-time cleanup project, then use a monthly package to keep everything current.
- Start in 1 to 3 business days: Most clients are matched within 1 to 3 business days of payment, or within 24 hours with rush onboarding.
- NDA and secure access: Every assistant signs an NDA, and logins go through a secure vault, never by email.
- A dedicated assistant: You work with one person who learns your business, not whoever is free in a shared pool.
A virtual assistant or an in-house hire?
An in-house hire makes sense when the job needs someone physically on site. For work done on a screen or a phone, a virtual assistant usually costs far less, because you pay only for working hours, with no recruiting, desk, equipment or payroll taxes to arrange. You can also start with 20 hours a month and grow, instead of committing to a full-time salary before you know how much work there is.
How to get started this week
- Build your package: choose a role, your hours and an experience level, and see your price straight away
- Pay your itemized invoice by card or crypto
- Your US account manager matches you within 1 to 3 business days and runs your kickoff call
- Your assistant starts on a written checklist of your first tasks for your business