If you searched for hire virtual receptionist Grand Rapids MI, you want reliable help without a long hiring process. This page explains what our Customer Service Assistant does, how hiring works and exactly what it costs. They work your Eastern time hours from day one, so Grand Rapids, MI customers and colleagues get answers when they expect them.
What Your Customer Service Assistant Handles
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- Order status, returns, refunds and exchanges
- FAQ and help center articles
- Customer feedback tagging and weekly reports
- Appointment confirmations and reminders
- Review responses on Google and Yelp
They already work in tools like Help Scout, Aircall, Gorgias and Intercom. See the full Customer Service Assistant page for every task.
What Every Package Includes
- A dedicated assistant who learns your business, not a different person each week
- A US account manager who checks quality and handles problems
- An NDA and an encrypted password vault on every package
- Unused hours that roll over to the next month, up to your package limit
- A trained backup assistant on Professional and Full-Time packages
- A different assistant at no extra cost if the fit is not right
Customer Service Assistant Support for Grand Rapids, MI Businesses
Grand Rapids, Ann Arbor, Warren and Sterling Heights businesses hire receptionists and admin packages.
Your assistant works Eastern time. See our Grand Rapids page for every role available locally. We also serve Sterling Heights, Detroit, Ann Arbor and Warren.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in Grand Rapids, MI as in every other city.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
How to Get Started
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
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For the bigger picture, read our full guide: Hire a Virtual Assistant in Grand Rapids, MI.