Home service businesses live and die by the phone. When you are on a job site, a missed call is often a missed job. A virtual assistant for contractors answers, books, dispatches and follows up while your crews work.
Answering and Booking
Your assistant answers calls in your company name, qualifies the job with your questions, books it into your scheduling software and confirms by text. Emergency calls follow your on-call script. It works for HVAC, plumbing, electrical, roofing, landscaping, cleaning, pest control and general contractors.
Dispatch and Scheduling
- Assigning jobs to technicians by location, skill and availability
- Texting customers arrival windows and delays
- Rescheduling when jobs run long or weather hits
- Keeping ServiceTitan, Jobber or Housecall Pro current
Estimates and Follow-Up
Most contractors lose money on estimates nobody followed up. Your assistant calls or texts every open quote on a schedule, answers questions and books the job when the customer says yes. Roofing and solar companies also use assistants as lead coordinators and cold callers for storm and neighborhood campaigns.
Back Office
- Invoicing after each job and chasing unpaid invoices
- Entering bills and receipts in QuickBooks for your bookkeeper
- Ordering materials and confirming deliveries
- Requesting reviews from happy customers and responding to Google reviews
Pricing
A Customer Service Assistant who answers calls and books jobs starts at $240 a month for 20 hours. Most contractors need 40 to 80 hours to cover the business day. Add a dedicated local business number for $25 a month and after-hours coverage for 15% more. Read more about virtual receptionist services.