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Too busy to answer client phone calls: What You Get and What It Costs

Customer Service Assistant: what they do, how hiring works and prices from $240 a month.

By the Virtual Assistant team · · 1 min read

Looking for too busy to answer client phone calls? A Customer Service Assistant from Virtual Assistant takes the work off your plate, and you can start this week. They work your US business hours in your time zone, on a month-to-month package.

Tasks You Can Hand Off

Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:

  • Customer feedback tagging and weekly reports
  • Appointment confirmations and reminders
  • Review responses on Google and Yelp
  • Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
  • Live chat and social media messages

They already work in tools like RingCentral, Zendesk, Help Scout and Aircall. See the full Customer Service Assistant page for every task.

Customer Service Assistant Prices

Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.

  • Starter, 20 hours a month: $240 ($12.00 an hour)
  • Growth, 40 hours a month: $456 ($11.40 an hour)
  • Professional, 80 hours a month: $864 ($10.80 an hour)
  • Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)

A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.

From Order to First Task

  • Build your package: pick the role, hours and experience level and see the price
  • Pay the itemized invoice by card or crypto
  • Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
  • Share access through the vault and give your first tasks

For the bigger picture, read our full guide: Virtual Receptionist Services: Answer Every Client Call Without Hiring In-House.

Frequently asked questions

Still unsure? Open the chat and ask an account manager directly.

How much does a Customer Service Assistant cost?

Customer Service Assistant packages start at $240 a month for 20 hours at the Skilled VA level ($12.00 an hour). The price is the same in every state, and bigger packages lower the hourly rate.

How quickly can my assistant start?

Most clients are matched within 1 to 3 business days of payment. Add rush onboarding and we start within 24 hours.

Can I change or cancel my package?

Yes. Monthly packages renew month to month. Upgrade, downgrade or cancel any time before your next invoice. Prepaid terms are cheaper and can be upgraded at any time.

Related guides

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