Give a customer service assistant access to your help desk (Zendesk, Freshdesk, Gorgias or a shared inbox), your macros and a short list of rules for refunds and escalations. Start them on the most common ticket types, review their replies for the first week, then let them work the queue on their own and escalate anything outside the rules.
Below is what a Customer Service Assistant does, what it costs and how to hire one this week.
Tasks You Can Hand Off
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- Customer feedback tagging and weekly reports
- Appointment confirmations and reminders
- Review responses on Google and Yelp
- Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
- Live chat and social media messages
They already work in tools like RingCentral, Zendesk, Help Scout and Aircall. See the full Customer Service Assistant page for every task.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
From Order to First Task
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
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For the bigger picture, read our full guide: How to Outsource Customer Support: Tickets, Live Chat and Weekend Coverage.