For most small businesses, a virtual receptionist is better value. Answering services charge by the minute and only take messages; a virtual receptionist costs a fixed monthly amount, from $240 for 20 hours, and also books appointments, answers questions and does admin between calls.
Below is what a Customer Service Assistant does, what it costs and how to hire one this week.
What a Customer Service Assistant Does
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- Review responses on Google and Yelp
- Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
- Live chat and social media messages
- Inbound and outbound phone support
- Order status, returns, refunds and exchanges
They already work in tools like Shopify, Freshdesk, RingCentral and Zendesk. See the full Customer Service Assistant page for every task.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
How to Hire in Four Steps
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
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For the bigger picture, read our full guide: Virtual Receptionist Services: Answer Every Client Call Without Hiring In-House.