In your phone system or carrier settings, forward calls to your assistant's number, either all calls or after a set number of rings, and set up the same for after-hours if you add that coverage. VoIP systems like RingCentral, Grasshopper or Google Voice can instead add your assistant as a user. Or use the dedicated US business number we offer for $25 a month.
Below is what a Customer Service Assistant does, what it costs and how to hire one this week.
What Your Customer Service Assistant Handles
Best for e-commerce stores, SaaS companies and service businesses. Typical work includes:
- FAQ and help center articles
- Customer feedback tagging and weekly reports
- Appointment confirmations and reminders
- Review responses on Google and Yelp
- Help desk tickets in Zendesk, Gorgias, Freshdesk or Help Scout
They already work in tools like Intercom, Shopify, Freshdesk and RingCentral. See the full Customer Service Assistant page for every task.
Customer Service Assistant Prices
Our current monthly prices for a Customer Service Assistant at the Skilled VA level. They are the same in every state.
- Starter, 20 hours a month: $240 ($12.00 an hour)
- Growth, 40 hours a month: $456 ($11.40 an hour)
- Professional, 80 hours a month: $864 ($10.80 an hour)
- Full-Time Dedicated, 160 hours a month: $1,632 ($10.20 an hour)
A Senior Specialist starts at $324 a month and a US-Based Specialist at $456. Prepay 3, 6 or 12 months to save up to 12%. Build your package to see your exact price.
How to Get Started
- Build your package: pick the role, hours and experience level and see the price
- Pay the itemized invoice by card or crypto
- Your account manager contacts you within one business day, and most assistants are matched within 1 to 3 business days
- Share access through the vault and give your first tasks
Related Searches
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For the bigger picture, read our full guide: Virtual Receptionist Services: Answer Every Client Call Without Hiring In-House.